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FAQ

All gems are not the same

Our Unicorn face massagers are hand crafted from 100% natural gem stones so therefore variations in the pattern and size will happen, but it means that your unicorn is made unique for you.  Embrace the natural variations and patterns of your Unicorn face massager :)

How to care for your item

Because our face massage tool is created using natural gems, proper care of your massage tool will ensure that you can use it for many years to come. A few things to avoid when handling your natural gems are:

  • Extreme heat
  • Household chemicals
  • Prolonged exposure to steam
  • Extreme temperature changes
  • Ultrasonic cleaning

Shipping and Handling

For orders within the USA we offer:
    • Flat rate of $6.95 for orders up to $50
    • Free shipping for orders over $50

      Delivery time is estimated around 5 days.

      International Shipping

      For worldwide orders we offer:

        • Flat rate of $14.95 for orders up to $100
        • Free shipping for orders over $100

        Delivery time is estimated between 14 days however please keep in mind that customs can sometimes cause delays with shipping.

        Where in the world is your unicorn?

        All our orders comes with a tracking number so you can see where in the world your unicorn is after it is shipped! Once you received your order confirmation a second email will be sent to you once your item has been shipped with your tracking number and a link to check its location. Please email us at hello@perhapsunicorn.com or Facebook message us if you have a question about your order!

        Returns and Exchanges

        We offer a full refund on faulty items. Please send a picture of the item within 3 days of receiving the item to hello@perhapsunicorn.com. The time restriction is to ensure that the item was not damaged with usage or wear. 

        Stockists

        If you would like to stock our Unicorn Face Massage tools, please send an email to hello@perhapsunicorn.com with your store link and desired order quantity.